SHIPPING FAQ

How much does shipping cost?

We charge a flat-rate $15 for shipping to the Continental US, while shipping to Alaska and Hawaii is $50

Need to grub on Snow Monkey ASAP?

You're in luck! We also offer Standard Overnight shipping. Also, as of December 2018, we do not ship internationally at the moment. If we get enough inquiries, we'll definitely consider it :)
If you're up for a journey out in the real world, find the nearest store that carries Snow Monkey on our Find Us store locator page.

Is there a minimum order?

Yes, 4 pints. We require all shipments to contain pints in multiples of 4, 5, or 6.

How will I receive my order tracking number?

Your tracking number will be emailed to you as soon as the order ships. Get excited!

How will my Superfood Ice Treats be shipped?

We pack all our Superfood Ice Treats with plenty of dry ice to keep them frozen at -109.3F. They arrive inside a Styrofoam box so they’re frozen.

I ordered a flavor that is listed as on "back-order" what does that mean?

If your order contains a flavor that is listed as on "back-order" that means we will hold your entire shipment until the back-ordered flavor is back in stock.

We try our best to provide a shipping timeline on that flavor's product page, but please note this timeline is an estimate and we will provide you with an exact ship date as soon as we have it. If you have any specific questions or concerns please contact our customer service team at Kingdom@snow-monkey.com.

When will my order be shipped and when will it arrive?

We ship all orders Monday-Wednesday via FedEx. Orders arrive Tuesday - Friday. Shipments can be selected to arrive on Saturdays, if the address is residential. 
For more information, please see the charts below. 
Please note that at this time we are unable to ship to PO Boxes. Any orders containing shipping addresses with PO Boxes will be subject to delays.