COVID-19: Our Response & Updated Policies
It goes without saying that we are living in unprecedented times. However, whether we are at Snow Monkey HQ or working from home, our team's commitment to making sure our Tribe is well-fueled and well-nourished is unwavering.
Snow Monkey is a product that is both nutrient-dense and, while frozen, shelf-stable up to 18 months. It is packed with vitamins and antioxidants that support the immune system, and enable our bodies to function optimally. Now more than ever, we all need to fuel our bodies mindfully and our team is honored to be able to provide each of you with delicious products that do just that.
While we work to maintain business as usual, we wanted to provide a few updates on company policies and responses during this time. Should you have further questions regarding the information provided here or a different topic, please do not hesitate to reach out to us at firstname.lastname@example.org.
The Snow Monkey Team
Both our e-commerce and manufacturing facilities remain in operation at this time. We are closely monitoring updated regulations and guidelines put forth by the CDC and FDA regarding the handling and manufacturing of food products during the COVID-19 outbreak.
Although there is no evidence at this time that COVID-19 can be transmitted through food products, our teams continue to prioritize the health, hygiene and sanitation of our facilities and facility workers.
For more information from the FDA on food safety during the COVID-19 outbreak, please click here.
For more information from the CDC on how to prevent the spread of the virus, how to sanitize homes and workplaces, and what to do if you or someone you have come into contact with becomes sick, please click here.
All orders are currently taking 5-7 business days to process and ship.
As a result of safer-at-home orders and increased out-of-stocks at grocery stores across the country, we have seen a surge in e-commerce orders.
This is great and we are proud to be able to serve our Tribe during this time, however, we ask for your patience and understanding while we work to fulfill these orders in a timely manner. There are a number of factors that go into order fulfillment, including being able to source dry ice, which has become understandably more difficult due to shortages caused by the essential distribution of vaccines. Everyone is doing what they can to keep business as usual, but during this time we ask you give us an extra few days to get your order to you.
If you notice there are flavors out-of-stock on our website, don't worry - we'll be back in-stock shortly. All out-of-stock flavors should have estimated back-in-stock dates listed on their respective product pages.